We at BAP Felixstowe have been operating one of your pallet inverters at our site in Felixstowe for some years now and found it to be a very reliable machine.
This week we experienced an issue with the machine and our own on site fitter called your office to ask for prices for repair items / call out options.
The person on the phone was so helpful with advice it enabled us to complete a repair without cost which helped our operation massively. While I recognise the ‘commercial’ aspect of the business would have been happy to get a call out and a repair out of the call, the fact that you helped us out was really appreciated. I will be quick to recommend the service and yourselves in the future.
Please pass thanks to the person who helped us – it made a difference.
BAP Transport Ltd